FAQ

Why should I choose shoppingdesk.pk?

If you are a person who is only interested in buying quality products which people of western countries and North America are using, then shoppingdesk.pk is the best platform for you. From us, you can buy a number of products such as health and personal care products, Laptops, Electronics, Apparel and Accessories, Cell Phone Accessories, Tablets, Software, Tools, Watches, Cameras, Wallets, Photo and Video, Jewelry, wallets and Purses, Toys from Amazon, eBay, NewEgg for Pakistani customers.

How do I register on Shoppingdesk.pk?

We have made a very simple and free registration process on Shoppingdesk.pk. Anybody can sign up for free by following a few steps and post order within a few minutes.

    To make the life of our valued user easy, we have provided three different ways of search.

  • 1) The first step is to choose the category and our website will lead you directly to the product list you are searching for. You can scroll down to subcategories and can be more specific.
  • 2) There is another way that you can use basic search utility available on all the pages of shoppingdesk.pk.
  • 3) You can make the selection process fast by using the advanced search utility option and easily specify the category, as well as the brand.
How do I place an order on shoppingdesk.pk?

We have made this process very simple on shoppingdesk.pk. All you have to do is follow 3 simple steps. The first one is to choose the product you are interested in. next step is to use “ADD TO CART” option and the last one includes CHECK OUT to place your order. Additional details such as phone number and email are also necessary to process the order.

Do you take orders over the phone?

Absolutely Yes. All you have to do is call us on our helpline and our customer care officer will be there to not down your order.

How can I track the status of my order?

We have made this process so easy that you can simply log in and see the current status along with your order details. We have made a separate department for it which will keep you updating via calls and emails.

Are prices negotiable?

Well, we are importing all the products directly from the US so, the margin is very little. To make everything crystal clear, we have well-defined prices formula which includes Sales Tax, Income Tax, Import Duties, shipping Charges etc. Even though, we will try our best to meet your budget.

What about Order Cancellation?

Yes, you can cancel your order until we do not proceed. To avoid any sort of issue, we will contact you before placing your order to our US merchants. You can cancel your order via using your Login details. There is a cancellation button available and in case you don’t see it, it means your order is on its way to Pakistan.

How you are going to refund me, what are all options?

Because we are importing from outside Pakistan, there are not a lot of refund options but we will do the 100% refund in the following circumstances.

1) The order has not been processed from Shoppingdesk.pk

2) You will not get your ordered product.

How much time will it take to get my refund?

You will get the refund within 7 days of cancellation of your order.

In how many days I can change my order?

The order changing and order cancellation process is exactly the same. When you cancel your order, you can change your order as well. All you have to do is call directly to us and we will facilitate you.

Any warranties?

Because we are importing directly from the US, we are not offering any kind of warranties. We will not provide any sort of technical support so before placing your order, it is recommended to fully understand the product and its uses.

Need to know the payment options available?

We are offering a wide variety of payment options such as:-

  • • Cash On Delivery, also known as COD
  • • Bank Deposit
  • • Easy Paisa
  • • Cash
  • • Pay via Home Collection
Want to know more about cash on delivery?

We are developing relations with our customers so, we are offering cash on the delivery option so that you can pay at your doorstep when you have the desired product in your hand. If your order is less than Rs.3000, you can avail this option (Terms and Conditions Applied).

*Cash on Delivery Option is not available on Apparel Items.